If someone say a senior citizen does not find this you will conveniently charge delivery fees even if he/she has bought Zepto Pass.
This is called 'dark pattern' where you are deceiving customers.
Aadit Palicha and Kaivalya V. can you please change this ? Unethical practices will not help you win the quick commerce war. Swiggy or Blinkit don't do it. Please stay honest.
Zepto Cares will you care not to go this route ?
Not only this. As I had highlighted before in a separate post, you are charging 40% GST & cess on handling charges e.g. if handling charge is Rs 15 you are charging Rs 6 as GST & cess. Stop these unfair practices. You will get into trouble one day for these.
p.s: Zepto I have posted this concern on Twitter as well but there is no response or clarification from your side. There are regulations in this country and government involvement in such cases.
You are violating the 'dark pattern' regulations by Ministry of Consumer Affairs, Food and Public Distribution.
Department of Consumer Affairs
#zepto #quickcommerce #blinkit #instamart #darkpatterns
This post was originally shared by Pradipta D. on Linkedin.