This morning, I ordered a pair of earrings which were around Rs.1000. In flat 10 minutes, I received an empty box. It wasn't taped either. When I asked the delivery executive, he said that he had delivered it the way he had received it.
Post that, I spoke to 3 customer executives, all of whom said in flat 1 minute, "Sorry, refund isn't possible".
Finally, one of them was kind enough to arrange for a pickup - a guy even picked it up.
While I was waiting for my earrings I received a call from a lady who said "Sorry we can't initiate this return". This time the guy was there in flat 5 minutes to return the empty box. In one day, I got two empty boxes instead of a pair of earrings.
When I tried talking to the lady she straight up told me, "I'm not from customer support, so you solve it" and cut the call.
While the 1,000 rupees hurt, what hurts more is the sheer apathy of the people from Blinkit.
Albinder Dhindsa and Deepinder Goyal can we focus on brand building once you have gotten your basics right?
PS: I'm a Swiggy Instamart fan for life now. Let's go Phani Kishan Addepalli 🧡
PPS: Also to the lady who's not from customer service, I am trying to solve it now. Hope you are happy with this :)
Also, does anyone know anybody working for Blinkit? Please tag them, because you can't seem to get through to anyone.
This post was originally shared by on Linkedin.