🚀 For context, Nugget is a no-code, AI-powered customer support tool that automates up to 80% of queries—without tech expertise.
Zomato has been using this internally for 3 years and handles 15M+ interactions monthly across Zomato, Blinkit, and Hyperpure.
*But why is a food-tech giant entering into B2B software?*
1️⃣ Food delivery is stagnating.
Zomato’s monthly transacting users have declined, and quarter-on-quarter GOV growth is flat. The core business is hitting a ceiling.
2️⃣ Blinkit’s burn is rising.
Zepto’s aggressive play is forcing Blinkit to spend more, contributing to Zomato’s Q-o-Q profit decline.
3️⃣ Zomato stock is down 20% YTD.
Investor sentiment is shaky, and the market is questioning Zomato’s long-term growth story.
4️⃣ SaaS = High margins, scalable revenue.
Unlike food delivery’s low-margin, high-CAC model, enterprise SaaS is asset-light, recurring, and profitable.
Zomato has already built the tool, so why not monetize it?
I see this more as damage control and protecting the bottom line than a directional shift within the org.
Drop your take 👇
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