Think 10 times before you book your next Spicejet flight. For me, this was the last.

Think 10 times before you book your next Spicejet flight. For me, this was the last.

I can't believe the absurdity I just experienced today with Spicejet Mumbai-Delhi flight SG8252. You can understand the pain it takes to catch an early-morning Sunday flight at 6:30. I arrived at the airport a good 1.5 hours before my flight, and upon reaching the check-in counter for my boarding pass, I was informed that the flight is overbooked and the seat has already been allocated to another passenger, and the next available flight is after 15.5 hours at 10 p.m. .

There has not been a single communication No SMS or email sent in this regard, and the lady seated at the checkin baggage counter (Pooja) was arguing with the fact that it was very last minute, and we cannot help you further on this. The best we can do is accommodate you on our next flight, which is at 10:00 p.m.

More than 6 passengers who were denied seats even after arriving on time with valid bookings. With all the ruckus and arguments, we have been fooled for 30–40 minutes that they are trying to accommodate us in the same flight, and later they got the boarding pass printed with no seat allocation, and all have been rushed to the security gate along with the ground staff, where after looking at the boarding pass, we have been asked to wait for another 10 minutes, and then informed us to leave as the boarding gate is closed now & there are no available seats in this flight; they can’t help further; we have to either return home or get refunds.

Next, what happened is epic & may be another nail in Spicejet coffin

Few of us have asked for a refund since travelling at 10 p.m. is of no use. After waiting for another 10-15 minutes, the ground staff lady again fooled all the passengers by saying that we have cancelled the tickets and you will receive double the amount of the base fare as a token of apology. Communication regarding this will be received within 1 hour, and your refund will reflect in bank within 7 days. They again tried to play with the fact, and at the exit gate register, the reason for the exit mention was NO SHOW, which we have argued again and asked to correct it as “Seat Denied.” To be honest, I don't think that any of us will get the refund, as we all have been fooled by the Spicejet scammers.

The reason to write this post is to make people aware of the malpractices at Spicejet, and even if SpiceJet Limited and DGCA India are sensitive to customer experience, they should take some serious action against it.

sachin suri Kamal Hingorani Sarabjeet Kaur Ajay Singh You will never be able to compensate people for the time they wasted and the harassment they have gone through by trusting the brand.

#travel #technology #aviation #india #airlines

This post was originally shared by Manish Jagdish Taneja on Linkedin.