That’s my biggest and blunt takeaway from Salesforce World Tour London 2025.
(No, I will not call it the AgentforceTour.)
After dozens of conversations, with clients, old connections, and people I met standing in queues, the pattern was clear:
Most are not ready for Agentforce.
Not even close.
They’re still drowning in:
- bad / dirty data
- poor user adoption
- users struggling with basic system navigation
- admins who don't know how to start writing a “good prompt”
Yet, Salesforce seems to be flooring the accelerator even faster this year, pushing AI solutions most customers can’t yet use… because their foundations are broken.
It felt like the 80% were being left behind, because they don’t make for sexy AI case studies.
And let’s be real: no amount of Einstein or GenAI can fix adoption problems that stem from poor training, messy orgs, and neglected users.
Agentforce might be the future.
But thousands of customers need help with the present.
I’d love to hear if you felt it too.
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