But here's the twist... 👇
Sinch's State of Customer Communications 2025 report (2,800 consumers, 12 countries) reveals
57.4% choose AI agents when they save time
52% trust AI for order status inquiries
41% willing to describe symptoms to healthcare AI if it speeds up care
63% of businesses plan AI voice assistants in 2025
Customer preferences:
31% prefer email support
22% want live chat with humans
19% prefer phone calls
Only 5% want AI chatbots
The insight? It's not about replacing humans it's about being there when customers need speed over small talk.
2 AM order check? ✅
AI Complex problem solving? ✅
Human Quick appointment reschedule? ✅ AI
What's your take? When do YOU prefer AI over waiting for a human? 👇
Ready to build AI customers actually want?
At SubVerse AI, we create voice agents that deliver natural conversations at exactly the right moments 24/7 intelligent support across voice, WhatsApp, and live chat.
Let's transform your customer experience, Book Demo with our teams:
Rishi Kumar Tanmay Lad Nilkanth Parmar
CustomerExperience ConversationalAI AIVoiceAgents CustomerSupport
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