I recently ordered a few personal items from Blinkit (Order ID- ORD970211452 ). As a woman, it already takes a bit of courage to place such orders - but I trusted the brand to handle it professionally.
When the delivery arrived, I had chosen Cash on Delivery.
The delivery agent handed me the parcel - which, shockingly, wasn't even sealed. That was the first red flag. I asked for the QR code to make the payment, and he said he couldn't find it on his app and asked me to pay directly to his phone number instead. I felt uneasy, but I went ahead and paid, just wanting the interaction to end.
As I was closing the door, he suddenly stopped me and said,
"Acha ma'am ek baat puchni thi."
I replied, "Haan?"
And then he asked, "Aap akele ho kya abhi?"
I was stunned. I immediately said "Nahi" and shut the door, but the shock took over. I stood frozen in my room for an hour, trying to process what had just happened.
This is NOT okay. A delivery platform is supposed to offer safety and trust - not leave customers feeling violated and unsafe. An unsealed package, unprofessional payment method, and a completely inappropriate question - this experience was disturbing on every level.
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After the incident, things only got more disturbing.
A while later, I received a Snapchat friend request - from the same delivery guy. That was alarming in itself, but soon after, I got a call from Blinkit's delivery complaint team regarding my initial report.
What happened next left me even more shaken - I received 5 calls from that same delivery guy. I didn't answer any of them, but I was genuinely scared. l immediately messaged Blinkit again, hoping for some reassurance, some action - anything. But there has been no response and no follow-up.
I have no idea whether they're taking this seriously or if any action is being taken at all. This is beyond a customer service issue now - this is about safety, privacy, and accountability.
Blinkit, you need to act - not just respond with a phone call, but ensure real consequences and safeguards. No woman should have to deal with this after simply placing an order.
The first thing I did after the incident was report it through Blinkit's customer care. And - no surprise - I received nothing but an automated message.
It was only after I posted about it on Twitter that I finally got a call from their team. If I hadn't taken it public, I honestly don't think anyone would have even acknowledged it.
But now what? One phone call - and complete silence since. No update. No follow-up. No assurance.
Is that all my safety is worth - a single call once the issue goes public?
It's clear that unless you make noise online, no real action is taken.
That's not how a responsible platform should operate - especially when customer safety is at stake.
THIS IS NOT OKAY!!
Blinkit Deepinder Goyal Blinkit Cares
blinkit womensafety
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