And I’d do it again.
Most agency owners are drowning in repeat questions.
“Where’s that onboarding doc?”
“What do I do if the client ghosted?”
“How do we handle upsells again?”
They hire VAs, ops managers, project leads…
Only to spend more time managing the people they hired to save them time.
So I built a custom GPT.
Trained it on our SOPs, training docs, workflows.
Gave it strict rules: no guessing, just document-backed answers.
Rolled it out across the team.
And within 30 days, we cut 95% of repeat questions.
Then we got brutal:
We removed 10 roles tied to “answering stuff.”
Not because they were bad.
But because the system was better.
This one AI assistant now does what 10 people used to do.
No PTO. No burnout. No bad memory.
It just works.
And the best part?
Every answer is documented, accurate, and available 24/7.
Want the exact prompt and system config we used?
To get full access -
1. Connect with me
2. Like this post
3. Comment “AI”
I’ll then send it over in the DMs.
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