Last month, my wife and I booked a place ($277 per night) for 4 weeks in the south of France.
The place was nice, but we kept having issues: slow wifi, broken appliances, noisy neighbors. We messaged the hosts every time something happened (this is important). They were kind and fixed everything they could.
I didn't leave a review after the stay because I'm a labrador and I don't like to share negative stuff. If I had to, it would be 3 out of 5.
Airbnb reached out by email asking what went wrong. They knew we had constant issues. I think they analyze threads between hosts and guests using AI.
I didn't reply to the first email. A few days later, they refunded the ENTIRE stay ($7,756) without us asking anything.
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