A customer pinged us recently. A parent whose kid loves our Little Joys' products. They were heading out on a holiday and ordered some essentials, but the order was stuck for four days.

A customer pinged us recently. A parent whose kid loves our Little Joys' products. They were heading out on a holiday and ordered some essentials, but the order was stuck for four days.
We scrambled. Within an hour, we had it sorted and delivered.

Reflecting that evening, I had two questions in mind
Why did they have to face this in the first place?
Why wasn’t the experience as joyful as the brand they trust?

We need to do more when it comes to experience, to amaze our customers every single time.
And that's why we’ve started doing rapid deliveries, delivering within 2 hours for now. It’s live in 3 cities. And we’re scaling aggressively.

I’m hiring a Program Manager to join our existing rapid delivery business team.
Someone who:
✅ Has a nose for problems and doesn't rest till they're solved. You will own the customer promise
✅ Is analytical and also obsessed with the real world. You will obsess over execution, but also think about systems and scale
✅ Cares deeply about customer experience and would never let an order be delayed. You will work with ops, product, partners and tech.

This is a 0→1 rocket. You’ll solve real execution problems at scale, with high autonomy and high impact.

Write to me at [email protected]
Tell me:
❓Who you are and what makes you tick
❓A tough problem you’ve solved recently in your organisation
❓What customer happiness really means to you

Mosaic Wellness

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