Today’s world is of tough competition,
where the survival of the fittest is the
rule. There is no room for non-
performance, and hence companies
tend to stick to what they can do best.
In order to be competitive, business
enterprises, are becoming more and
more dependant on specialised
business services. Business enterprises
look towards banks for availability of
funds; insurance companies for getting
their plant, machinery, goods, etc.,
insured; transport companies for
transporting raw material; and finished
goods, and telecom and postal services
for being in touch with their vendors,
suppliers and customers. Today’s
globalised world has ushered in a rapid
change in the service industry in India.
India has been gaining a highly
competitive edge over other countries
when it comes to providing services to
the developed economies of the world.
Many foreign companies are looking to
India for performing a host of business
services. They are even transferring a
part of their business operations to be
performed in India.