There are various benefits of e-banking
provided to customers which are:
(i) e-banking provides 24 hours,
365 days a year services to the
customers of the bank;
(ii) Customers can make some of the
permitted transactions from office
or house or while travelling via
mobile telephone;
(iii) It inculcates a sense of financial
discipline by recording each and
every transaction;
(iv) Greater customer satisfaction by
offering unlimited access to the
bank, not limited by the walls of the
branch and less risk and greater
security to the customer as they
can avoid travelling with cash.
The banks also stand to gain by
e-banking. The benefits are:
(i) e-banking provides competitive
advantage to the bank;
(ii) e-banking provides unlimited
network to the bank and is not
limited to the number of branches,
Any PC connected to a modem and
a telephone having an internet
connection can provide cash
withdrawl needs of the customer;
(iii) Load on branches can be
considerably reduced by
establishing centralised data base
and by taking over some of the accouing functions.