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Devashish Shrivastava Top Contributor
Undergraduate student | Content Writer
Asked a question last year

how should a business use social media as a tool for customer service?

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Devashish Shrivastava Top Contributor
Undergraduate student | Content Writer

I think the most ideal approach to utilize online networking for client assistance is by reacting reliably to client inquiries and grumblings and attempting to do it as instantly as could be allowed.  

On the off chance that organizations basically publicize and share posts, yet couldn't care less to react to client's posts on their handles, it can truly disturb the clients and work contrarily for the business. Non-reaction can likewise make a sentiment of doubt which invalidates the point of sustaining an online life nearness out and out.