Here's a step-by-step overview of how ecommerce logistics works:
Order Placement: A customer places an order on an ecommerce website. The order details, including customer information and shipping address, are transmitted to the seller's order management system.
Order Processing: The seller receives the order and verifies its details, including inventory availability and payment authorization. Once the order is validated, the seller generates a picking list.
Picking and Packing: The picking list is sent to the warehouse or fulfillment center, where workers locate the ordered items and pack them securely in appropriate shipping boxes.
Shipping Label Generation: A shipping label is generated with the customer's shipping address, tracking information, and the appropriate shipping carrier. The label is affixed to the shipping box.
Handoff to Shipping Carrier: The packed and labeled shipments are handed over to the chosen shipping carrier, such as FedEx, UPS, or USPS.
Transportation: The shipping carrier transports the shipments to their respective destinations, utilizing various modes of transportation, including trucks, airplanes, and ships.
Delivery: The shipping carrier delivers the shipments to the customer's doorstep or to a designated pickup location. The customer receives delivery notifications and tracking updates.
Returns (if applicable): If a customer initiates a return, the return process involves shipping the item back to the seller or a designated return center. The seller inspects the returned item and issues a refund or exchange as per their return policy.