- Senseforth’s conversational AI platform could be the answer for brands seeking automated services during the crisis
- Enterprises had slowly been turning to AI to scale up customer services, bridge gaps and cut costs. Now, adoption is faster
Organizations like banks, hospitals and civic bodies are dealing with a growing avalanche of customer service demands. Call centres can’t scale up at this speed. This is hastening the adoption of automated options like conversational AI, or chatbots in popular parlance.Bengaluru startup Senseforth, for example, has started running a pilot project to automate citizen services in Switzerland using its conversational AI platform.
“Government services are hugely impacted as they need to respond to citizens affected by the coronavirus situation. So they’re seeing the advantages of AI-powered services,"