I'm searching ruthlessly for a new SaaS tool to add to our systems and workflow.
For context, I help run a custom apparel printing company.
The tool's main purpose is to help us manage client revisions and all that comes
with that such as:
* file transfer/storage syncing
* threaded communication/email integration/sms potentially
* revision statuses (approval, deny, needs X, etc)
* revision history to see lifecycle of said project
* team roles/delegation
* customer commenting/annotation
* zapier access ideally or in house integration directory
Can anyone help suggest something? I was honestly looking @ Trello because of
its user friendliness but I can't seem to work out the usability for the
customer, it seems like there isn't really a efficient way to systemize the
sharing/commenting/requesting of new revisions.
Originally posted by Logan Honeycutt on Facebook
link: facebook.com/groups/965673390154514/user/100000030613111/
For context, I help run a custom apparel printing company.
The tool's main purpose is to help us manage client revisions and all that comes
with that such as:
* file transfer/storage syncing
* threaded communication/email integration/sms potentially
* revision statuses (approval, deny, needs X, etc)
* revision history to see lifecycle of said project
* team roles/delegation
* customer commenting/annotation
* zapier access ideally or in house integration directory
Can anyone help suggest something? I was honestly looking @ Trello because of
its user friendliness but I can't seem to work out the usability for the
customer, it seems like there isn't really a efficient way to systemize the
sharing/commenting/requesting of new revisions.
Originally posted by Logan Honeycutt on Facebook
link: facebook.com/groups/965673390154514/user/100000030613111/
dozens of times with a lot of large enterprise clients and advertising agencies
over 20 years. What you are describing is a typical digital supply chain
workflow. And in every instance, everything ended being built in-house.
Example client. One of the largest apparel . I built and entire DAM (Digital
Asset Management). Where all their marketing. Users upload creatives. They
marked up the creatives in a browser like Photoshop/PDF annotations. Based on
revision (like you mentioned), certain triggers would happen. E.G. assets get
pushed to multiple vendor endpoints for manufacturing/printing. Vendor uploads
comps. Approval processes happen and it triggers an entire
manufacturing/delivery to thousands of stores in the fleet.
Some of the issues is if the tooling isn't user friendly, there is churn. None
of my clients like using a web browser. They want to upload a PDF with their
annotation, those are extracted. Or upload an Excel. They also dont want to
upload files. They want to move from pending to Approve folder on their file
server and have it work magically in the background. Hence the whole storage
synching.
They also have vendors that go in and out with no login. So you need to do
short-link with hashed "share" urls so 3rd party users can download in a time
expiration.
Trying to do this ad-hoc with a lot of off-the shelf stuff is a waste of time if
you value churn.
And I'll tell you why. For your business. If you get hi-res designs like 32bit
CMYK tifs and use some serverless CMS that is design for web, guess what? Those
flesh tone image comps a customer uploads is gonna be pink in those viewers. Or
if they upload a 2GB file and they require the quality. What if those
headless/serverless CMSes don't handle that. And those flow. What if there are
3rd party vendors who have their own internal hooks. E.G. send an email to a
supplier with a delineated string to kick off automation.