Good service innit..

Provide incremental value. Seek and listen to their feedback and react
accordingly

1. Build a community

2. Excellent customer success efforts (I literally just found an agency to
produce content for our user; we're a keyword grouping tool, so we map out all
the content they need, but we weren't able to provide the content production)

3. Test the pricing model (ask for feedback, balance between user value &
achieving business goals)

4. Never stop providing value (demonstrate how they can get the most out of
product)

5. Create a 'churn funnel' (offer them to put their account 'on pause' for a
really low fee, and if they still churn, have a funny statement in UI that
they'll feel the urge to share, so they promote your business even if they
leave)

I think the best way is to create small bonds by design. Try to give value on a
daily basis and give small reasons to your customers to return to your solution
daily so it becomes a habit they love to have in their routines or workflows.

A number of ways.

User behavior tracking. Surveys.

Customer interviews

Email reminders