How do you guys document SOPs for the customer success team?
How do you guys document SOPs for the customer success team?
Originally posted by Kevin Zhou on Facebook
link: facebook.com/groups/965673390154514/user/587045650/
How do you guys document SOPs for the customer success team?
Originally posted by Kevin Zhou on Facebook
link: facebook.com/groups/965673390154514/user/587045650/
St if we need to do a complex project that uses the same steps over and over.
Here’s a screenshot of some of our Notion and how we use it.
I use that for both 1) my internal sales team by keeping it private and 2) for
FAQ’s of customers
Process.st
UseMacro.com
Stonly.com
Getguru.com
Process Street
. Many SaaS companies use us for documenting customer success SOPs including
Salesforce and Yext. https://www.process.st/workflow-software/customer-success
Kbee
here. We turn Google Drive folders into a searchable knowledge base for you and
your team. Spoken with a lot of Success leaders that use Google Docs to document
SOPs and then use Kbee to make it easy for their team to find and access the
right info when needed.
Check us out if you think this might be right for you: https://kbee.app?ref=fb