Approximately $225 million - $325 million is the amount that is processed as
refunds by ecommerce companies in India every month.

10% of the total cancelled & returned orders.

Although the numbers may be a bit higher if we combine the refund value + amount
added in platforms native wallets (closed).

The refund process takes number of efforts from customer to platform and may
take upto 14 days to actually be credited back to source (as per the guidelines
mentioned in Ecommerce draft).

Then comes the payment gateways with buyer protection and allowing instant or
quicker refunds.

Cashfree launched instant refunds feature in their payment gateway for merchants
last year (I guess).

It will be great to hear from you if you are really getting benefitted out of
these consumer protection initiatives by the government & payment facilitators.

#ecommerce #onlineshopping #finance #paymentgateway #paymentsolutions #refund